Privacy Policy

Effective Date: 27 July 2026

DS Visual / DS AV Solutions Pte. Ltd. (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you provide to us.

This Privacy Policy explains how we collect, use, disclose and protect personal data when you contact us, submit an enquiry, use our website, respond to our advertisements, or engage us for our digital signage and commercial display solutions.

1. Personal Data We Collect

We may collect personal data that you provide to us directly, including but not limited to:

Name
Company name
Job title
Contact number
Email address
Project location or site address
Photos of your shopfront, wall, reception area, office, retail space or event space
Enquiry details, requirements, budget range and project timeline
Any other information you choose to provide when contacting us

We may also collect basic technical information when you visit our website, such as browser type, device type, pages visited and general interaction data, where applicable.

2. How We Collect Personal Data

We may collect personal data through:

Website contact forms
WhatsApp, phone calls, SMS or email enquiries
Facebook, Instagram, Meta Lead Forms and other advertising platforms
Meetings, site visits, showroom visits or project discussions
Quotations, invoices, service forms and business documents
Direct communication with our team

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

To respond to your enquiry
To recommend suitable digital signage, display screen, LED display, touchscreen, standing display or related solutions
To prepare quotations, proposals, invoices and project documents
To arrange meetings, showroom visits, site assessments, delivery, installation or servicing
To provide customer support and after-sales assistance
To follow up on enquiries, quotations or ongoing projects
To improve our services, advertising and customer experience
To send relevant business updates, promotional information or service-related communications, where permitted
To comply with legal, regulatory, accounting or administrative requirements

4. Photos and Site Information

If you send us photos of your shopfront, office, reception area, wall, event space or site location, we will use them to assess your requirements and recommend a suitable display setup.

Please avoid sending confidential, sensitive or restricted information unless it is necessary for the project discussion.

We will not publicly post your project photos, company name or identifiable site details without permission, unless the information is already publicly available or otherwise permitted by law.

5. Disclosure of Personal Data

We may disclose your personal data where necessary to:

Our staff and authorised representatives
Installers, suppliers, subcontractors or service partners involved in your project
IT, website, CRM, email, advertising or cloud service providers
Payment, accounting, legal or professional service providers
Government authorities, regulators or law enforcement agencies where required by law

We will only share personal data where reasonably necessary for the purposes stated in this Privacy Policy.

6. Meta, Facebook, Instagram and Online Advertising

If you submit your details through Facebook, Instagram, Meta Lead Forms or other online advertising platforms, the information you provide may be collected by both the platform and us.

We use the information you submit to contact you, understand your requirements and recommend suitable display solutions.

Your use of Facebook, Instagram or other platforms is also subject to their own privacy policies and terms.

7. Protection of Personal Data

We take reasonable steps to protect personal data in our possession against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no method of transmission over the internet or electronic storage is completely secure. You should avoid sending highly confidential or sensitive information unless necessary.

8. Retention of Personal Data

We will retain personal data for as long as necessary to fulfil the purposes for which it was collected, including business, legal, accounting, warranty, project support and administrative purposes.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

9. Access, Correction and Withdrawal of Consent

You may contact us to request access to your personal data, correct your personal data, or withdraw consent for the continued use of your personal data.

Please note that withdrawing consent may affect our ability to respond to your enquiry, provide quotations, perform services or support your project.

10. Marketing Communications

If you receive marketing or promotional messages from us and no longer wish to receive them, you may contact us to opt out.

We may still contact you for non-marketing purposes, such as ongoing enquiries, quotations, project coordination, service support, payment, warranty or administrative matters.

11. Third-Party Websites

Our website or advertisements may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of third-party websites.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

13. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact us at:

DS Visual / DS AV Solutions Pte. Ltd.
61 Kaki Bukit Ave 1, #03-27, Singapore 417943
Email: ashley@dsvisual.sg
Website: www.dsvisual.sg